ASO2 level Customer Service Officer

4-Week Temporary Opportunity | Adelaide CBD

Submission Deadline: Wednesday 26 August
Anticipated Commencement: 31 August

We are seeking a professional and customer-focused Customer Service Officer (ASO2) for an upcoming temporary assignment with a South Australian Government organisation based in the Adelaide CBD.

This role is ideal for an experienced administrator or customer service professional who enjoys working in a fast-paced environment, providing high-quality support to a diverse range of stakeholders.
About the Role As the first point of contact, you will deliver exceptional customer service while providing administrative support across a busy office environment. You will be responsible for managing enquiries, maintaining accurate records, supporting office operations, and assisting with a range of business support functions.

Key Responsibilities

• Provide professional reception and telephone customer service.
• Respond to and triage enquiries, escalating matters where appropriate.
• Monitor shared inboxes and process incoming correspondence.
• Maintain accurate electronic and hard-copy records.
• Perform data entry and records management activities.
• Assist with file creation, archiving, and documentation management.
• Support invoice processing, office supplies management, and general office administration.
• Handle incoming and outgoing mail.
• Assist with meeting coordination, events, and administrative projects.
• Provide confidential support while maintaining a high level of professionalism.

Skills and Experience
To be successful, you will demonstrate:

• Experience in customer service, reception, or administrative support roles.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• The ability to manage competing priorities in a busy environment.
• Proficiency in Microsoft Office Suite, including Outlook.
• A professional and adaptable approach to work.
• Experience handling confidential or sensitive information.

Highly Regarded

• Previous experience in a government or public sector environment.
• Experience using records management or business systems.
• Experience supporting vulnerable clients or diverse community groups.
• Exposure to finance, procurement, or HR administration functions.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.