Internal Sales Officer

HOBAN Recruitment is seeking an experienced Internal Sales Officer to join a leading organisation located in GRAFTON NSW. This role is perfect for someone who thrives in a customer‑focused environment, enjoys problem‑solving, and is passionate about delivering high‑quality service.

About the Role
In this busy and varied position, you will play a key part in supporting customers, managing internal sales activities, and ensuring smooth branch operations. Responsibilities include:

• Providing exceptional customer service, including processing orders, handling enquiries, and resolving issues promptly.
• Coordinating workflows to meet customer deadlines.
• Building and maintaining strong relationships with existing and prospective customers.
• Collaborating with internal teams to support order fulfilment and service excellence.
• Preparing quotations, maintaining accurate CRM records, and contributing to sales forecasts and reporting.
• Assisting with stocktaking, credit notes, cash sales balancing, and purchasing from approved suppliers.
• Ensuring compliance with WHS procedures and company policies.
• Contributing to a positive team culture by communicating professionally and supporting team goals.

Benefits

• Competitive pay rate of $67,184 per annum, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Long‑term opportunity with a reputable and growing organisation.
• Supportive team environment with ongoing training and development.
• Varied role with opportunities to broaden your skill set across sales, customer service, and operations.
• Convenient Grafton location.

About You
You will bring a customer‑centric mindset and strong organisational skills. Additionally, you will have:

• Experience in internal sales, customer service, or a similar role.
• Strong communication skills-both written and verbal.
• Ability to work independently and within a team.
• High attention to detail with strong time‑management capability.
• Proficiency with MS Office and CRM systems (experience with IMAS, eCos, or Pronto highly regarded).
• A positive, can‑do attitude and willingness to contribute to team success.
• Safety‑focused approach and commitment to following procedures.
• Physical capacity to perform occasional manual handling and general warehouse‑support tasks.

Please note you need to have full Work Rights in Australia for this position.
Positions close for submissions ASAP.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.