Customer Experience Officer

About the Organisation

Our client is a leading Registered Training Organisation (RTO) specialising in High Risk Licensing and nationally accredited training under the VET Quality Framework. We deliver high-quality training across the Construction, Resources and Infrastructure, Public Safety, Manufacturing, Mining, Transport, and Logistics industries.

With multiple training facilities across metropolitan and regional South Australia, our client continues to expand in response to strong customer demand.

We are currently seeking a dedicated and experienced Customer Experience Officer to join our friendly team at our metropolitan office in a permanent, full-time, salaried role.

About the Role

As a key member of the Customer Experience Team, you'll play a vital role in delivering exceptional service to learners and clients. You'll be responsible for coordinating training activities and providing administrative and customer support to ensure smooth and successful course delivery.

Key Responsibilities:

• Welcome and assist learners, clients, and visitors with a professional, positive attitude.

• Act as the first point of contact for enquiries, feedback, and general assistance.

• Respond to customer queries via phone, email, and in person.

• Maintain accuracy and efficiency in all administrative processes.

• Update and manage learner information within the Student Management System (e.g. VETtrak).

• Provide a high level of customer service to internal and external stakeholders.

• Coordinate learner communications, including assessment feedback and attendance confirmations.

• Record attendance, results, and learner details accurately.

• Identify and recommend opportunities to enhance the customer experience.

About You

You're a motivated, customer-focused professional with a passion for providing quality service and support. You take pride in your communication skills, attention to detail, and ability to work effectively as part of a team.

To be successful, you will have:

• Strong communication, presentation, and organisational skills.

• Demonstrated experience providing outstanding customer service, both face-to-face and over the phone.

• The ability to work effectively both independently and collaboratively.

• Previous experience within the Vocational Education and Training (VET) sector (desirable).

• Experience using Student Management Systems (e.g. VETtrak) (desirable).

• A willingness to obtain a National Police Check and Working with Children Check.

Why Join Us?

• Permanent, full-time, salaried position offering stability and professional growth.

• Supportive, team-focused work environment.

• Opportunity to make a meaningful impact in the vocational education and training sector.

• Be part of an organisation dedicated to quality training and customer satisfaction.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.