Rostering Coordinator

Join a growing registered NDIS provider delivering disability, allied health, employment and community services across Western Sydney. We're seeking an organised and proactive Scheduling & Service Delivery Coordinator to play a key role in coordinating appointments, managing service delivery, and supporting positive participant outcomes.

About the Role
This is far more than a standard scheduling position.

As the central coordination point for multiple service streams, you'll coordinate appointments, manage service delivery, and ensure participants are connected to the right supports at the right time. Working closely with clinicians, participants and internal teams, you'll help drive operational efficiency and positive outcomes.

This is an ideal opportunity for a highly organised coordinator who thrives in a fast-paced environment and enjoys solving problems, managing competing priorities and making a real difference.

Key Responsibilities
Scheduling & Service Coordination

• Coordinate appointments, assessments and ongoing services
• Manage cancellations, reschedules and waitlists
• Ensure timely commencement of services for participants

Capacity & Operational Management

• Monitor service capacity and workforce utilisation
• Identify and address scheduling gaps, delays and inefficiencies
• Work closely with the Intake team to transition referrals into active services

Participant & Service Allocation

• Coordinate bookings across:
  • NDIS Core supports
  • Allied Health services
  • Employment and community programs
  • Non-NDIS services
• Match participant needs with available services and team capacity

About You
We're looking for someone who thrives in a busy service environment and enjoys coordinating multiple moving parts.
You will bring:

• Experience in scheduling, rostering, workforce coordination or service coordination
• Experience within Allied Health, NDIS, disability, community services or similar environments
• Strong organisational and time management skills
• Excellent problem-solving ability and attention to detail
• Confidence managing multiple schedules and competing priorities
• Strong communication and stakeholder engagement skills
• Understanding of NDIS Core and Capacity Building supports (or the ability to quickly learn)

Why Join?

• Join a growing and purpose-driven organisation making a genuine impact in the community
• Work across NDIS, Allied Health, Employment and Community programs
• Gain exposure to a multidisciplinary service delivery model
• Be part of a collaborative and supportive team culture
• Opportunity to grow into senior coordination or operational leadership roles

Apply now to make a real difference behind the scenes, we'd love to hear from you.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.