Logistics Customer Service Operator

Build Your Career with a Global Logistics Organisation

Are you an experienced logistics professional looking to take the next step in your career?

Our client is a well-established international freight forwarding and logistics company with a global presence. They are currently seeking a Logistics Customer Service Operator to join their team in Alexandria, NSW.

This is an excellent opportunity for a motivated logistics professional with experience in freight forwarding, import/export, or supply chain operations who enjoys working in a fast-paced environment and delivering exceptional customer service to both domestic and international clients.

About the Role

As a Logistics Customer Service Operator, you will play a key role in supporting daily logistics operations by coordinating shipments, managing customer enquiries, preparing quotations, and ensuring the smooth movement of domestic and international freight.

Working closely with the Operations and Sales teams, overseas offices, and external logistics partners, you will provide high-quality service and operational support to customers across global markets.

Key Responsibilities

• Coordinate domestic and international freight shipments
• Provide professional customer service support via phone and email
• Respond to customer enquiries and provide timely shipment updates
• Prepare quotations for:
  • Air Freight
  • Sea Freight
  • International Freight
  • Domestic Transport
  • 3PL services
• Liaise with customers, overseas offices, shipping lines, airlines, transport providers, and internal stakeholders
• Support the Sales team with quotations, customer information, and administrative requirements
• Prepare shipping documentation and maintain accurate records
• Update internal systems and ensure shipment details are accurate and up to date
• Assist with reception duties and incoming calls when required
• Provide general administrative and operational support to the logistics team

About You

To be successful in this role, you will have:

• Minimum 3 years' experience in freight forwarding, logistics, import/export, or supply chain operations
• Strong customer service and communication skills
• Excellent organisational and time management skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• A proactive attitude with the ability to work effectively within a team
• Experience liaising with customers, suppliers, and international stakeholders
• Experience using CargoWise or similar freight management systems is highly regarded
• Full Australian working rights

What's on Offer

• Permanent full-time position
• Convenient Alexandria, NSW location
• Supportive and collaborative international team environment
• Career development opportunities within a global logistics business
• Exposure to international freight forwarding, supply chain operations, and global customer management

If you have experience in freight forwarding or logistics and are looking for your next career opportunity with an international organisation, we would love to hear from you.

Apply now and take the next step in your logistics career.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.