Customer Service Admin Clerk - Freight forwarding/logistics

Our client is seeking a motivated and customer-focused Customer Service Admin Clerk to join their growing team in Alexandria, NSW.

This role is ideal for someone with 1-2 years of experience in the freight forwarding or logistics industry who enjoys working in a fast-paced environment and providing exceptional support to both customers and internal stakeholders.

You will play a key role in supporting the Operations and Sales teams through professional communication, customer service, quotation preparation, and day-to-day administrative support.

Key Responsibilities

• Provide comprehensive customer service via phone and email
• Perform general administrative duties
• Prepare quotations for air freight, ocean freight, offshore shipments, 3PL services, and domestic/interstate transport
• Support the Sales team with the preparation of brochures, presentations, and sales kits
• Respond to customer enquiries in a professional and timely manner
• Escalate complex enquiries to management when required
• Assist with reception duties and answer incoming phone calls
• Perform other administrative and operational tasks as required by management

About You

To be successful in this role, you will have:

• Strong communication and interpersonal skills
• Excellent customer service skills and a customer-first mindset
• Ability to multitask and manage competing priorities
• Ability to work effectively within a team environment
• Positive attitude and willingness to learn
• Strong teamwork and relationship-building skills
• 1-2 years of experience within the freight forwarding or logistics industry (preferred)
• Experience using CargoWise (preferred)
• Full working rights in Australia

What's on Offer

• Permanent full-time position
• Convenient Alexandria, NSW location
• Supportive and collaborative team environment
• Career development opportunities within the freight forwarding and logistics industry
• Salary of $55,000 - $60,000 + superannuation

If you have a passion for customer service and are looking to grow your career in logistics and freight forwarding, we would love to hear from you. Apply now!

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.