Japanese Speaking Inside Sales Support

Are you a motivated individual who enjoys supporting customers and learning on the job?
Our client, located in the northern suburbs of Melbourne, is seeking a Japanese-speaking Inside Sales Support Officer to assist customers across the APAC region, including Japan. This position offers valuable hands-on experience in B2B customer service, order management, and sales support/administration within a supportive and collaborative environment.

Key Responsibilities

• Respond to customer enquiries, quotations, and orders using the internal order entry system

• Provide basic product information and recommendations as required

• Coordinate with sales and internal teams to support customer needs

• Maintain and update accurate customer information in the system

• Assist with outbound communications to support the sales process

• Perform additional administrative tasks to support the customer service team

About You

• Native Japanese speaker with fluent English (written and spoken)

• Positive, enthusiastic, and eager to learn

• Strong interpersonal and communication skills

• Able to work effectively within a team

• Service-focused, proactive, and willing to take initiative

• Full working rights in Australia (PR, Citizen, Partner Visa)

Work Hours

9:00am-5:00pm Japan Standard Time, following the Japanese calendar/public holidays.

Training & Experience

Full hands-on training will be provided. No technical background is required; however, prior experience in B2B customer service or inside sales support is essential.

Workplace Arrangement

During the initial 6-12 months, you will be expected to work primarily onsite to build strong relationships with the team and customers. Once established, a hybrid arrangement (2-3 WFH days per week) will be offered.

This is an excellent opportunity for someone looking to start their career in inside sales or sales administration while gaining valuable experience in a global, fast-paced organisation. If you are passionate about customer service and ready to grow, we'd love to hear from you.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.