APS 5 Quality Officer

HOBAN Recruitment is seeking experienced APS5 Quality Officers to join a high‑performing federal government team located in either Surry Hills, Newcastle or Wollongong NSW.
These roles play an important part in supporting quality assurance, consistent decision‑making and continuous improvement across critical service delivery functions.

About the Role
In this role, you will operate under limited supervision to deliver moderately complex quality assurance activities and contribute to operational excellence. Key responsibilities include:

• Conducting routine quality assurance audits and quality control activities
• Performing qualitative and quantitative analysis to assess quality and compliance
• Translating technical information into clear, accessible written communication
• Providing evidence‑based assessments and documenting findings accurately
• Identifying risks and taking appropriate action in line with established procedures
• Contributing to continuous improvement initiatives and best‑practice approaches
• Managing workflow priorities effectively in a fast‑paced, dynamic environment
• Supporting and mentoring team members to uplift technical quality
• Recording data in line with privacy and policy requirements
• Using tools including Microsoft Excel, CRM systems and government platforms (PACE experience desirable)

Benefits

• Competitive pay rate of $55.24 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Work with a respected federal government agency
• Contribute to impactful quality and compliance initiatives
• Opportunity to develop skills in quality assurance, audit frameworks and government systems

About You
You will be highly organised, analytical and proactive, with the ability to deliver high‑quality work under limited supervision. You bring:
Essential skills & attributes

• Strong Microsoft Excel capability
• Excellent communication skills, especially explaining complex or technical information
• Ability to manage competing priorities and work autonomously
• Sound judgement and evidence‑based decision‑making
• Adaptability to changing priorities and environments
• Commitment to delivering high‑quality outcomes and building stakeholder trust
• Proactive approach to learning and applying new skills
• Strong time‑management and self‑organisation
• Ability to accept feedback and continuously refine performance
• Understanding of qualitative and quantitative analysis
• Ability to conduct routine quality audits

Desirable experience

• Knowledge of NDIS legislation, policy and guidelines
• Experience using PACE and SAP CRM platforms
• Understanding of audit processes and improvement frameworks
• Knowledge of NDIS planning, decision‑making and Reasonable & Necessary principles
• Background in social services, government administration, disability services or quality assurance

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions on TUESDAY 3RD FEBRUARY 2026 COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.