APS 3 Participant Support Officer

Are you an experienced service and support professional seeking an opportunity to contribute to meaningful outcomes for individuals within a federal government environment? A federal government agency is seeking an APS3 Participant Support Officer to provide first point of contact support, resolve enquiries, and deliver high-quality operational and administrative assistance to service delivery teams.

Role Details:

• Job Title: APS3 Participant Support Officer
• Type: Full-Time hours, Temporary Labour Hire Assignment
• Location: Inala, Queensland
• Rate: $37.36 p/h + Superannuation

About the Role:
The APS3 Participant Support Officer will act as the first point of contact for participants and stakeholders, providing clear guidance, resolving enquiries, and coordinating access to services. The role involves managing appointments, maintaining administrative records, supporting operational workflows, and liaising with internal and external stakeholders under the supervision of senior officers.

This position is well suited to a proactive and service-oriented professional who can manage multiple priorities, communicate effectively, and contribute to the delivery of high-quality services within a federal government environment.

Key Responsibilities:

• Respond to participant and stakeholder enquiries in person, by phone, email, or other communication channels.
• Provide referrals to appropriate government or community services where required.
• Manage team inboxes, appointments, and administrative workflows.
• Coordinate appointments and ensure accessibility for all participants.
• Maintain accurate records, perform data entry, and ensure follow-up actions are completed.
• Receive and record complaints and feedback in internal business systems.
• Collaborate effectively with colleagues and external stakeholders to support participant outcomes.
• Contribute to continuous improvement initiatives and other duties as required.

Mandatory Requirements:

• Full Australian citizenship.
• Demonstrated experience providing high-quality customer or client service.
• Ability to communicate clearly and empathetically with diverse stakeholders.
• Capability to manage multiple tasks and priorities efficiently.
• Understanding of operational and administrative processes in a service delivery environment.

Highly Regarded:

• Experience in the disability, social, or community services sectors.
• Knowledge of government service frameworks, policies, or procedures.
• Experience working in a federal or public sector environment.
• Strong stakeholder engagement and report-writing skills.

Apply now! This is an excellent opportunity to deliver meaningful support services, develop practical skills, and contribute to high-quality service delivery within a federal government environment.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.