AO3 Business Support Officer

Are you an experienced administration and customer service professional seeking an opportunity to support the delivery of essential services within a state government environment? A state government agency is seeking an AO3 Business Support Officer to provide high-quality business, administrative and customer service support within a busy operational team.

Role Details:

• Job Title: AO3 Business Support Officer
• Type: Full-Time hours, Temporary Labour Hire Assignment
• Location: Pinkenba, Brisbane
• Rate: AO3 equivalent, $49.40 p/h + Superannuation

About the Role:
The AO3 Business Support Officer will provide a broad range of administrative and business support services to a high-performing team within a state government agency. The role supports day-to-day operations through effective customer service, financial administration, travel coordination and office support, contributing to the efficient delivery of services to the Queensland community.

This position is well suited to a highly organised and service-oriented professional who can manage competing priorities, maintain accurate records, and work collaboratively in a fast-paced government environment.

Key Responsibilities:

• Act as the first point of contact for internal and external stakeholders via face-to-face, email and telephone enquiries.
• Provide accurate information and resolve enquiries or redirect matters to the appropriate officer or business area.
• Deliver day-to-day administrative support, including data entry, recordkeeping, meeting room bookings, onboarding support and office logistics.
• Provide financial administration support, including accounts payable and receivable, expense claims, reconciliations, and procurement of minor goods and services using corporate cards.
• Coordinate travel arrangements, including flights, accommodation, car hire and taxi vouchers, ensuring approvals, documentation and reconciliations are completed.
• Support continuous improvement initiatives by contributing ideas to enhance customer service, processes and systems.
• Provide administrative support during emergency or operational response activities as required.
• Other duties as required.

Mandatory Requirements:

• Demonstrated experience in administrative, business support or customer service roles.
• Strong written and verbal communication skills with a professional and customer-focused approach.
• Ability to manage multiple tasks, meet deadlines and maintain accuracy and attention to detail.
• Well-developed organisational and time management skills.
• Proficiency in Microsoft Office and the ability to quickly learn new systems and processes.
• Full Australian working rights are required.

Highly Regarded:

• Experience working within a state government or public sector environment.
• Exposure to financial administration, procurement or travel coordination functions.
• Experience supporting operational teams in fast-paced or high-volume environments.
• Knowledge of records management and corporate governance requirements.

Apply now! This is an excellent opportunity to contribute to the effective operation of a state government agency while building valuable experience within the public sector.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.