Facilities Officer

Are you a proactive and service oriented facilities professional seeking a hands-on role within a dynamic education environment? A private client in the education sector is seeking a Facilities Officer to provide high quality administrative, coordination, and customer service support across a busy campus.

Role Details:

• Job Title: Facilities Officer
• Type: Full-Time hours, Temporary Assignment
• Location: Banyo, QLD
• Rate: $60 p/h + Super

About the Role:
The Facilities Officer will deliver multi-skilled general duties to support campus operations, with a strong focus on customer service excellence, administration, and facilities coordination. This is a highly visible, on-site role requiring flexibility, initiative, and the ability to work collaboratively with internal teams, contractors, and service providers.

The successful candidate will play a key role in ensuring facilities services are delivered efficiently and professionally, supporting day-to-day campus operations, events, space management, and service request coordination.

This role will suit an organised and adaptable professional with experience in facilities administration, high-volume customer service, and the use of systems to manage service delivery and reporting.

Key Responsibilities:

• Deliver professional and responsive customer service to staff, students, contractors, and stakeholders.
• Monitor, follow up, and communicate progress on facilities works and service requests to ensure service standards are met.
• Process financial and administrative tasks in line with organisational procedures, including reports, registers, and documentation.
• Maintain and update facilities-related databases, registers, and spreadsheets (e.g. asset management, car parking, signage, space data).
• Support venue and space coordination, including bookings, room setup, liaison before events, and close-out activities.
• Assist with space and asset audits, including verification of occupancy data and photographic records.
• Support logistics and movement of materials, equipment, and packages across the campus.
• Review service provider reports and KPI data, contributing to ongoing service improvement conversations.
• Assist with campus events by ensuring facilities, amenities, and presentation standards are maintained.
• Work collaboratively within the facilities team to ensure daily tasks are completed within required timeframes.
• Other duties as required.

Mandatory Requirements:

• Demonstrated experience in facilities administration, business administration, or a similar operational support role.
• Experience using computer-based systems within a facilities, property, or service delivery environment (e.g. ticketing systems, financial or asset systems).
• Strong customer service skills, including experience in service recovery and managing challenging situations professionally.
• High attention to detail with proven ability to maintain accurate records, databases, and financial documentation.
• Strong communication skills and the ability to work effectively with a diverse range of stakeholders.
• Ability to work full-time on site, Monday to Friday, within standard business hours.
• Full Australian working rights.

Highly Regarded:

• Experience working within an education, government, or large corporate environment.
• Exposure to facilities management systems such as ServiceNow or similar ticketing platforms.
• Experience with financial or accounting systems such as TechnologyOne.

This is an excellent opportunity to join a professional and customer-focused facilities team within the education sector, contributing directly to the smooth operation and presentation of a busy campus environment.

Apply now to take the next step in your facilities or administration career within a respected education setting.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.