Participant Support Officer

This Government agency is designed to enhance the lives of many Australians across the country and has an opportunity for a Participant Support Officer to work in the Complex Support Needs team; this team provides specialised support for people with disability with additional complexity due to situational and personal factors. This is an 12 month labour hire assignment, working Monday to Friday, full-time hours and based in the WA Regional Offices listed below, the pay rate is $37.36. p/h + Super.

You must be an Australian Citizen to apply for this role.

Locations available: In the CBD of Kununurra, Karratha, Carnarvon and South Hedland.

About the Role:

• The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Responsibilities may include but are not limited to:

• • Managing and resolving participant matters
  • Providing counter/reception support for the local office including self-help kiosks
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities
  • Undertaking research and investigation activities
  • Undertaking a range of data entry activities
  • Receiving and recording complaints

About you:

• Excellent communicator
• Enjoy face-to-face customer service
• Highly organised with some administration experience
• Positive attitude towards those with disability

Don't miss out - APPLY NOW! Applications close by 5pm Monday 23rd March.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.