Customer Service Rep. (Logistics)

Customer Service Representative (Logistics)

Join a collaborative team where your coordination skills and attention to detail will make a real impact.

Monday to Friday - $37 p/h + Super, Kenwick location.

We're seeking a proactive Customer Service Representative to act as the key link between customers, warehouse, transport, and operations, ensuring the smooth receipt, storage, and dispatch of goods.

What you'll be doing:

• Be the first point of contact for your customers, managing day-to-day queries and coordination
• Build strong, long-term relationships through clear and professional communication
• Coordinate orders with warehouse and transport teams to ensure timely delivery
• Monitor order progress and proactively resolve any issues
• Accurately process rates, charges, and customer data
• Maintain up-to-date records within the warehouse management system
• Track performance and support continuous improvement initiatives
• Collaborate closely with internal teams including warehouse staff and fleet controllers

What you'll bring:

• Previous customer service experience (essential)
• Strong attention to detail and data accuracy
• Confident communication and relationship-building skills
• Ability to prioritise, problem-solve, and work under pressure
• Intermediate computer skills (Microsoft Office; WMS experience advantageous)
• A team-focused mindset with a proactive approach

Why join?
Our client offers a supportive, team-driven environment where your contribution is valued. You'll be part of a collaborative operation with real opportunities to make an impact.
Brand new, state of the art warehouse + facilities

Apply now with your current resume.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.