Field Service Technician

We are currently seeking an enthusiastic and skilled Field Service Technician to join our client's growing company in the Northern Suburbs of Melbourne. This is an excellent opportunity for a hands-on technical professional who thrives on problem-solving, enjoys working directly with customers, and is open to regular travel across Australia following a 6-month probation period.

In this role, you will provide profuct support, technical training, troubleshooting, and resolution of warranty-related issues to clients nationwide. You will play a critical role in ensuring high-quality service delivery and maintaining strong customer satisfaction.

Our client is committed to fostering an inclusive and diverse workplace that reflects the strength of their business and the communities they serve.

Key Responsibilities

• Travel across Australia to conduct on-site technical support, including installation, maintenance, troubleshooting, maintenance, auditing and repairs at client locations
• Diagnose and resolve technical and warranty-related issues efficiently and professionally
• Deliver product training and educational sessions both onsite and remotely to both new and exisitnig clients
• Ensure compliance with Workplace Health & Safety (WHS/OHS) standards at all times
• Support product testing activities and contribute to technical reporting
• Participate in trade shows and industry expos, assisting with product demonstrations

About You

• Relevant technical qualification (Certificate, Diploma, or Degree in Engineering, Mechanical, Electrical, or related discipline)
• Minimum 2+ years' experience in a similar field service or technical support role within Australia
• Strong technical aptitude with excellent troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong customer service focus with a professional and positive attitude
• Proficient in Microsoft Office applications
• Valid Driver's Licence
• Strong cultural awareness and ability to work effectively with diverse teams and clients
• Full working rights in Australia (Australian Citizen or Permanent Resident)

What's on Offer

• Permanent full-time opportunity
• Competitive salary package (commensurate with experience)
• Exciting opportunity to travel across Australia
• Hands-on technical role with strong career development pathways
• Supportive, collaborative, and inclusive team environment
• Exposure to industry-leading equipment and technology
• Ongoing training and professional development opportunities

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.