Customer Service & Inventory Coordinator

Join a leading Australian biotechnology organisation delivering innovative tissue and regenerative medicine products to healthcare providers across Australia and internationally.

We are looking for a Customer Service & Inventory Coordinator to support hospitals across NSW. This is a fantastic opportunity for a customer-focused professional with experience in inventory, healthcare, medical devices, pharmaceuticals, or supply chain operations who enjoys working autonomously and making a real impact on patient outcomes.

Location: Frenchs Forest, NSW | Travel across Sydney hospitals

About the Role
This is a field-based customer operations and inventory role responsible for managing hospital consignment stock, inventory accuracy, and product availability across NSW hospitals. The position acts as the key operational contact for hospital supply chain and procurement teams, ensuring critical medical products are available when needed for patient procedures.

Key responsibilities include:

• Managing hospital inventory, stocktakes, replenishment activities, and stock discrepancy investigations.
• Providing exceptional customer service and operational support to hospital stakeholders, ensuring timely resolution of inventory and order-related enquiries.
• Building strong relationships with hospital procurement, supply chain, and clinical stakeholders.
• Coordinating product orders, backorders, emergency deliveries, and open sales orders.
• Monitoring consignment stock levels, expiry dates, stock movements, and inventory accuracy across hospital accounts.
• Maintaining compliance with quality standards, cold chain requirements, hospital policies, and regulatory requirements.

About You

• Experience in inventory control, healthcare, medical devices, pharmaceutical distribution, customer operations, logistics, or supply chain environments
• Strong understanding of stock management, stocktakes, inventory reconciliation, and order fulfilment processes
• High attention to detail with the ability to accurately manage inventory records, investigate discrepancies, and maintain compliance requirements
• Comfortable working autonomously in a field-based role, travelling between hospital sites and responding to urgent customer needs
• Experience using ERP systems (NetSuite highly regarded) and Microsoft Excel for inventory management and reporting
• Knowledge of batch, lot, and expiry tracking, with an understanding of cold chain and product handling requirements
• Valid driver's licence

What's in it for you?

• Competitive salary package plus a $20,000 annual car allowance
• Join a growing Australian biotechnology organisation making a meaningful impact on patient outcomes
• Varied and autonomous role combining customer service, inventory management, hospital relationship management, and field-based operations
• Opportunity for long-term career growth within an innovative medical devices and healthcare environment

Ready for your next challenge? APPLY NOW to join a leading Australian biotechnology organisation and make a real impact within the healthcare sector.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.