Customer Service Manager

Join my client- a major national player in Australia's Timber Industry and proudly Australian-owned and operated. State-of-the-art manufacturing plant and head office located in Neerabup, Wanneroo

Right now, an exciting permanent opportunity for an experienced Customer Service Manager to lead and inspire our fantastic team of 10 Customer Service Officers nationwide.

• Start date February 2026; interviews before Christmas

Why You'll Love This Role

• Lead a dynamic national team of 10 dedicated professionals across WA, QLD, VIC, NSW, and SA.
• Competitive Salary - $100-110K based on experience, Super on top
• Enjoy variety and travel - occasional interstate trips to connect with and support your team.
• Be part of a collaborative, supportive culture where your ideas and leadership make a real impact.
• Work closely with the General Manager of Logistics in a hands-on leadership role that blends strategy with day-to-day involvement.

What You'll Do

• Drive excellence in customer service from order to delivery.
• Mentor, train, and develop your team to achieve KPIs and exceed expectations.
• Oversee workflow, manage customer accounts, and ensure smooth operations.
• Provide hands-on support, lead by example, and resolve challenges with professionalism.
• Manage high-volume orders, quotations, returns, and credit claims.
• Collaborate with internal teams and maintain strong communication with customers and stakeholders.

What We're Looking For

• Proven leadership experience (5+ years in a similar role - timber, building, or construction industries highly regarded).
• A natural leader and team player with exceptional communication skills.
• Strong time management, multitasking ability, and problem-solving skills.
• Intermediate computer literacy (Microsoft Office essential; SAP experience highly desirable).
• Someone who thrives in a fast-paced, challenging environment and is looking for a long-term career.

Essential Requirements

• Full working rights in Australia - permanent role
• Current National Police Clearance (or willing to obtain).
• Ability to pass a comprehensive Pre-Employment Medical, including drug and alcohol screening.

Apply now with your current CV and cover letter; please note only suitable applicants will be contacted.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.