APS 3 Participant Support Officer

HOBAN Recruitment is proud to partner with a leading organisation within the disability sector to recruit multiple Participant Support Officers located in either Wendouree, Traralgon, Geelong VIC or Launceston TAS. This is a rewarding opportunity to support individuals navigating the disability services sector, ensuring they receive high-quality service and access to the supports they need.

About the Role
As a Participant Support Officer, you will be the first point of contact for participants, providing guidance, support and administrative assistance throughout their journey.

• Deliver high-quality, empathetic support to participants, families and stakeholders
• Assist participants to navigate the disabilty framework and access appropriate services
• Manage case-related tasks, ensuring timely and accurate processing
• Maintain detailed and compliant records in line with policies and procedures
• Resolve participant enquiries and identify practical solutions to complex issues
• Work collaboratively with internal teams and external service providers
• Support a positive and inclusive participant experience at every touchpoint
• Adapt to changing participant needs and organisational priorities

Benefits

• Competitive pay rate of $37.36 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Opportunity to work in a purpose-driven organisation making real community impact
• Supportive team environment with a strong collaborative culture
• Ongoing training and development opportunities
• Valuable experience within the disability services sector

About You
You are passionate about supporting people with disability and thrive in a fast-paced, customer-focused environment.

• Strong communication skills-clear, empathetic and professional
• Demonstrated commitment to delivering excellent customer service
• Ability to manage competing priorities and administrative responsibilities
• Problem-solving skills with a practical and solution-focused mindset
• Comfortable building rapport with a diverse range of people
• High attention to detail and commitment to compliance
• Knowledge or understanding of the disability sector (highly regarded)
• Flexible, adaptable and able to respond to changing circumstances
• A collaborative team player with a positive attitude
• Respectful and inclusive approach to working with people with disabilities

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions on WEDNESDAY 24th JUNE COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.