APS 5 Level Quality Officer

HOBAN Recruitment is seeking a detail‑focused and analytical APS5 level Quality Officer to join a reputable Federal Government agency committed to improving quality, performance and participant experience across national service delivery located in NEWCASTLE NSW. This role suits a proactive professional who thrives in structured review work, enjoys problem‑solving and is passionate about continuous improvement.

About the Role
As an APS5 level Quality Officer, you will undertake moderately complex quality and compliance assessments under limited supervision. Your work will contribute directly to better decision‑making, improved consistency and enhancements to frontline practices.

Benefits

• Competitive pay rate of $55.24 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Opportunity to contribute to meaningful public sector outcomes.
• Inclusive, collaborative working environment.
• Exposure to national programs and continuous improvement initiatives.
• Hybrid working arrangements (office + occasional WFH).

Key responsibilities include:

• Applying guidance consistently to assess quality, legislative and process compliance using information from business systems.
• Providing clear, evidence‑based reasons for file review assessments using objective, concise written communication.
• Recording data and commentary accurately using prescribed tools and formats while adhering to strict privacy and data policies.
• Taking appropriate action when risks to participants or the scheme are identified, following established processes.
• Contributing to the development and implementation of improvement strategies aligned with branch and organisational goals.
• Identifying best practice approaches through qualitative and quantitative analysis.
• Supporting and mentoring team members to strengthen technical accuracy and quality capability.

Key Skills Required
We are looking for someone with:

• Strong ability to apply legislation, guidance and quality frameworks consistently.
• Excellent written communication skills and accurate data‑recording capability.
• Confidence assessing complex issues and forming logical, well‑reasoned conclusions.
• Sound judgement and the ability to work independently or as part of a team.
• Strong analytical capability in both qualitative and quantitative review.
• Ability to use reflective and analytical thinking in decision‑making.
• Adaptability to shifting priorities and comfort supporting multiple functions in a changing environment.
• Proven ability to use feedback constructively and take responsibility for outcomes.

Desirable Skills
While not essential, the following will be highly regarded:

• Qualifications in data science, allied health, public health, disability or related fields.
• Experience using qualitative data tools such as NVivo.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions on THURSDAY 12th MARCH 2026 COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.