APS 3 level Participant Support Officer

Hoban is currently recruiting for APS 3 level roles in various locations in NSW.
As an APS3 level Participant Support Officer, you'll be the first point of contact for participants and stakeholders, providing high-quality customer service and resolving enquiries. This is a frontline role requiring attendance at an office location, with potential for hybrid flexibility after initial training.

Positions are available in the following locations:
Surry Hills, Blacktown, Chatswood, Wollongong, Coffs Harbour, Katoomba, Wagga Wagga, Dubbo and Broken Hill NSW


Key Responsibilities:

• Deliver exceptional customer service in person, via phone, and email
• Resolve moderately complex enquiries and escalate where necessary
• Manage participant matters in line with legislation and guidelines
• Make outbound calls to participants, providers, and stakeholders
• Undertake suitability assessments for specialist planning streams
• Manage inboxes, triage priorities, and refer matters appropriately
• Assist with project management, research, and reporting
• Collaborate within a team to improve processes and outcomes

Benefits

• Competitive pay rate of $37.36 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Opportunity to make a meaningful impact in the community
• Comprehensive training and support during onboarding
• Work in a dynamic, team-oriented environment

About You
We're looking for someone who:

• Has a positive attitude towards people with disability and values inclusion
• Demonstrates empathy, patience, and adaptability in communication
• Possesses excellent written and verbal communication skills
• Thrives in a team environment and adapts to change
• Shows strong problem-solving and decision-making abilities
• Can manage multiple tasks and meet deadlines
• Has experience in customer service, service delivery, or the disability sector

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at MIDDAY MONDAY 19th JANUARY 2025.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.