APS 3 - Participant Support Officer

• Acting as a first point of contact for enquiries via face to face, phone and digital channels
• Providing clear, accurate information and guidance to stakeholders
• Managing shared inboxes, appointments and administrative workflows
• Delivering reception support and assisting visitors in a professional manner
• Performing data entry and maintaining accurate records
• Coordinating appointments and ensuring accessibility of services
• Escalating and resolving enquiries or directing to appropriate services

• Strong customer service experience in a high-volume environment
• Excellent written and verbal communication skills
• Ability to manage competing priorities and meet deadlines
• High attention to detail and administrative accuracy
• Comfortable working with systems and digital tools
• A team-focused approach with a positive and adaptive attitude
• Experience within government or human services is highly regarded

• Federal Government opportunity
• Structured training and supportive team culture

If you would like to apply, please submit your most updated resume. Please note, only shortlisted candidates will be contacted further.