APS 5

📍 Location: Adelaide CBD
📅 Duration: 12 months
💼 Submission Deadline: 8 AM - Friday 7 November

Hourly Rate: $55.24/Hourly (excluding super)

A Federal Government agency is seeking motivated and detail-oriented APS5 Internal Review Officers to join a team dedicated to ensuring fair, transparent, and evidence-based decision-making for individuals accessing essential national support programs.

As an Internal Review Officer, you will manage a caseload of review requests, applying your analytical and communication skills to deliver high-quality, lawful, and timely outcomes under relevant legislative frameworks.

About the Role

You will:

• Conduct internal reviews of decisions relating to program access and funding.

• Gather and analyse information from applicants, participants, and their representatives.

• Prepare clear, evidence-based recommendations in line with legislation, rules, and operational guidelines.

• Communicate review outcomes with professionalism, clarity, and empathy.

• Monitor and manage caseloads to meet timeframes.

• Contribute to continuous improvement initiatives that enhance fairness, consistency, and service quality.

Why This Role Matters

Internal Review Officers play a key role in upholding the integrity of public decision-making by:

• Supporting applicants through the review process with empathy and professionalism.

• Ensuring fairness and transparency in all decisions.

• Driving system improvements through insights that inform policy and service delivery.

• Maintaining compliance with relevant legislation and protecting the rights of individuals.

Key Skills and Experience

To succeed in this role, you will bring:

• Understanding of government programs, legislation, and decision-making processes.

• Strong analytical and problem-solving abilities with excellent attention to detail.

• High-level written and verbal communication skills.

• Awareness of disability inclusion, diversity, and participant-centred service delivery.

Desirable:

• Qualifications in law, social work, psychology, disability studies, or a related field.

• Experience in case management, advocacy, or administrative decision-making.

• Previous work within the public or social services sector.

• Cultural competency and the ability to communicate effectively with Aboriginal and Torres Strait Islander peoples.

Why Join the Public Sector?

• Contribute to programs that directly support individuals and communities.

• Gain valuable experience in decision-making and administrative review.

• Join a professional, inclusive team making a real impact.

If you're passionate about fairness, integrity, and quality outcomes for the community, we'd love to hear from you.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.