ASO3 Level Call Centre Officers - Hotline Support (4 Positions)

We are seeking 4 x ASO3 level staff to join a professional public sector team that provides essential support and information services to the community in relation to agriculture, aquaculture, and regional industries across the state. This team plays a key role in ensuring timely and accurate responses to public enquiries, helping to maintain important community programs and services.

Location: Adelaide CBD
Hours: rostered over the 7 days period working 9:00 AM - 5:00 PM, including weekends and public holidays
Engagement: Initial 4-week contract with potential for extension

Key Responsibilities:

• Operate a public hotline, responding professionally and efficiently to incoming calls

• Manage high-volume enquiries with empathy and accuracy

• Maintain records of calls and escalate issues as required

• Collaborate with team members to ensure service coverage over weekends and public holidays

Preferred Experience:

• Prior call centre experience

• Familiarity with Genesys telephony systems

What We're Looking For:

• Reliable and flexible individuals able to work weekends or overtime if required

• Strong communication and customer service skills

• Ability to manage fatigue and maintain high performance in a fast-paced environment

Why Join Us:

• Short-term contract with potential to extend

• Opportunity to work in a professional public sector team supporting community services

• Gain valuable experience in a fast-paced, impactful environment

Applications are open immediately, and we are looking for candidates who can start as soon as possible.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.