ASO2 Level - Intake and Business Support Officer

📍 Location: Adelaide CBD
⏰ Assignment dates: Immediate start - 24 December 2025
💼 Full-time preferred; flexible arrangements considered

CVs review and Teams interviews will be conducted within this week so please submit ASAP!

A respected South Australian public sector organisation is seeking an ASO2 Intake and Business Support Officer to join their team on a short-term contract. This is a fantastic opportunity for someone who enjoys a varied administrative and customer service-focused role.

About the role:
This team provides an independent and trusted service to the public and government agencies, handling inquiries, concerns, and complaints. You'll be the first point of contact for members of the public, helping to register and process complaints accurately, and supporting broader corporate and administrative functions. Some interaction with challenging complainants may be part of the role.

Key responsibilities include:

• Receiving and registering complaints from the public via phone, email, and in person
  
• Coordinating the general inbox and providing accurate, timely responses
  
• Supporting administrative functions, including record management, FOI acknowledgments, meeting preparation, and invoicing support
  
• Uploading content to internal and external systems
  
• Assisting with small projects and implementing improved business systems
  
• Maintaining compliance with legislative and organisational policies
  
• Contributing positively to team culture and safe work practices
  

Who we're looking for:

• Experience in customer service and administrative support
  
• Strong written and verbal communication skills
  
• Excellent organisational, time management, and prioritisation skills
  
• Proficiency with common computer applications and database systems
  
• Ability to maintain professionalism and confidentiality under broad direction
  

Why join this team:

• Work in a respected public sector organisation providing essential services to the community
  
• Flexible working arrangements including part-time, flexitime, or hybrid options
  
• Be part of a diverse and supportive team making a meaningful impact for the public
  

Additional requirements:

• Interstate/regional travel or out-of-hours work may be required
  
• Police check issued within 2 years
  

How to apply:
If you're interested and ready to start ASAP, please submit your application today.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.