Help Desk Services
Location: Melbourne
Work Type: Casual
IDS Officer (Information & Digital Services) - State Election
HOBAN Recruitment is proud to support the upcoming State Election, and we're seeking hands-on IT professionals to play a vital role in delivering smooth, reliable election operations.
If you thrive in fast-paced environments and enjoy practical, on-the-ground IT work, this is your opportunity to contribute to a critical democratic process.
About The Role
As an IDS Officer (Information & Digital Services), you'll provide Level 1 IT support across election hubs, early voting centres, mobile voting locations and election day venues.
You'll be the first point of contact for technical issues, ensuring systems remain operational during key election periods. This will include helpdesk support and on-site field work, supporting:
- Laptops, printers and networks
- User accounts and Windows environments
- The Electronic Roll Mark Off (ERMO) system
What's in It for You
- Be part of a high-impact state election
- Gain hands-on experience in large-scale IT operations
- Work within a diverse and inclusive team environment
Key Responsibilities
- Provide Level 1 IT support via phone, email, and ticketing systems
- Log, triage, and resolve incidents within service standards
- Troubleshoot user access, Windows environments, printers, and network issues
- Deploy, configure, and test IT equipment across multiple sites
- Support ERMO setup, synchronisation, and return processes
- Stage, update, and distribute devices across locations
- Maintain accurate asset tracking and documentation
- Escalate issues based on priority and collaborate with broader teams
About You
- Experience in Level 1 IT support
- Confident with Microsoft Office, Teams and general PC systems
- Able to prioritise and stay organised under pressure
- Strong communicator who can support non-technical users
- Experience with device deployment, asset tracking or networking (desirable)
Requirements
- Current Australian driver's licence and access to a vehicle
- Willingness to travel across various locations
- Flexibility to work early mornings, evenings, and weekends
- Ability to stand for extended periods and perform light manual handling
- Willing to obtain a National Police Check
What Will Set You Apart
- You're a clear, confident communicator
- Calm, adaptable and solution-focused under pressure
- Professional, reliable and able to work in a politically neutral environment
- Strong team player who can handle sensitive and confidential information
Important to Know
Employment is subject to:
- National Police Check
- Right to work verification
- Political disclosure and confidentiality requirements
Please note: Working hours may change at short notice to meet operational needs. If you thrive in fast-paced environments and enjoy practical, hands-on IT work, we encourage you to apply.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.
Reference ID: BBBH310925
Company: HOBAN Recruitment
Date Posted: Wednesday 10 June, 7:05pm
