Mandarin Speaking IT Service Desk Analyst

We are currently seeking a Mandarin Speaking IT Service Desk Analyst to join a global US-based pharmaceutical company on a 9-month full-time contract (paternity leave cover).

This role is based in Mulgrave, Victoria, offering a flexible hybrid working arrangement.

About the Role

In this position, you will provide IT Service Desk support primarily to employees based in China, while working from Melbourne. You will be the first point of contact for IT-related enquiries and play a key role in ensuring smooth day-to-day technology operations across the business.

Key Responsibilities

• Provide first-level IT support to end users
• Troubleshoot hardware and software issues
• Support mobile devices including phones and iPads
• Manage and resolve IT service requests and incidents
• Assist with user account and system access issues
• Deliver excellent customer service in Mandarin and English
• Escalate complex technical issues to higher-level support teams when required
• Handle any ad-hoc duties requested by manager

About You

• Fluent in Mandarin and English (written and spoken)
• Previous experience in IT Service Desk or IT Support role
• Good troubleshooting skills across hardware, software, and mobile devices
• Excellent communication and customer service skills
• Ability to work in a fast-paced, global environment
• Full working rights in Australia (Australian citizen, PR, Partner, Post Graduate etc)

Role Details

• Contract: 9 months (Paternity leave cover)
• Location: Mulgrave, VIC
• Work Arrangement: 3 days office / 2 days WFH
• Industry: Pharmaceutical (US global company)
• Free onsite car park

Application

Please submit your application by 22 May 2025.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.