Operations Support - Dispatch & Customer Coordination

We are seeking an experienced Dispatch/Operations Coordinator to support a busy, fast‑moving operation within the appliances/FMCG sector.
This is a casual onsite role requiring a proactive, detail‑focused individual who can manage competing priorities, work to deadlines, and communicate confidently across all levels of the business.

Location: Eastern Creek
Shift time: Monday to Friday, 7:00am - 3:30pm (flexibility required based on operational needs)
Pay rate: $35.80 per hour + super

Key Responsibilities

• Coordinate daily dispatch activities, ensuring orders are scheduled and delivered in line with customer requirements
• Manage delivery scheduling, runs, and site coordination
• Work to strict KPIs and deadlines within a sales‑driven, performance‑focused environment
• Support outcomes that directly impact sales and customer delivery performance
• Communicate with stakeholders, drivers, and internal teams to ensure smooth operations
• Identify and resolve issues, escalating where required
• Apply strong problem‑solving and critical thinking skills to daily challenges
• Prepare and analyse KPI and performance reports
• Manage documentation including pick lists, manifests, and reporting
• Monitor and action stock discrepancies and data
• Support a multi‑site environment, including travel as required
• Maintain high levels of accuracy, organisation, and attention to detail
• Confidently use systems, reports, and business tools in a fast‑paced environment

Requirements

• Experience in the appliances or FMCG industry
• Background in dispatch, logistics, or operational coordination
• Exposure to ERP systems (e.g. JD Edwards / Oracle or similar)
• Proficient in Microsoft Office suite
• Strong communication skills across all levels
• Ability to work in a fast‑paced, deadline‑driven environment
• Available to work fully onsite (no work from home)
• Willing to travel between sites as required
• Driver's licence and own vehicle
• Strong reporting capability and confidence working with KPI data
• High attention to detail with the ability to multitask effectively

Benefits working with HOBAN

• Weekly pay + super + potential for overtime
• On‑the‑job training with upskilling opportunities
• Safe working environments
• Supportive staff and consultants
• Work close to home
• Potential for permanency

Should you be interested in applying for this opportunity, please click 'APPLY NOW'.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.