Venue Support Officer

We're seeking a proactive and customer-focused Venue Support Officer to support the daily operations of busy community and sports centres. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has a passion for community engagement.

About the Role

You'll be the first point of contact for visitors, helping create a welcoming and inclusive environment while supporting day-to-day centre operations.

Key Responsibilities

• Deliver high-quality customer service (face-to-face, phone, and online)
• Manage bookings for programs, courts, rooms, and events
• Process payments accurately
• Set up and pack down spaces for sports, functions, and events
• Provide support and directions to visitors and user groups
• Assist with event delivery and act as a host when required
• Maintain presentation and safety of facilities
• Support general operations, including canteen duties where required

About You

• Strong customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and work in a team environment
• Flexible availability across a 7-day roster (including opening/closing shifts)
• Physically capable of manual tasks (set-ups/pack-downs)

Desirable

• Experience in sports, recreation, or community facilities
• Cash handling experience

Requirements

• Current First Aid (or willingness to obtain)
• Working with Children Check (or willingness to obtain)
• Commitment to child-safe environments

Why Apply?

• Work in a dynamic community-focused environment
• Be part of a supportive and collaborative team
• Contribute to meaningful local programs and event

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.