Casual Customer Service

Are you looking for some extra hours while being part of a major rail provider? We're currently seeking enthusiastic, customer-focused individuals to join our team as Customer Service Ambassador for a rail provider across western corridor of Melbourne: North Melbourne, Footscray, Newport, Laverton, and Sunshine.

If you enjoy working outdoors, interacting with the public, standing for a minimum duration of 3hrs and max upto 8hrs, and want a flexible role with excellent hourly rates, this opportunity is for you!

Job Type: Casual

Key Responsibilities

• Customer Assistance: Provide friendly and efficient support to commuters with enquiries and directions.
• Data collection: Collecting the live data using Microsoft or google forms.
• Outdoor Presence: Maintain an approachable and helpful presence in an outdoor station environment.
• Wayfinding Support: Guide customers through the station precincts to ensure a smooth transit experience.
• Collateral Distribution: Hand out brochures, flyers, and promotional material to inform and assist customers.
• On-Your-Feet Service: Be prepared to stand for extended periods while maintaining excellent customer service.

About You

• Applicants must be 18 years or older.
• Able to provide clear police check (within 6-12 months old)
• Strong verbal communication and interpersonal skills.
• Comfortable working outdoors and standing for prolonged periods.
• A naturally friendly and proactive approach to customer interactions.
• Prior experience in customer service (preferred, not essential).
• Must be available between 07 July to 12 July 2026
• Must have legal work rights in Australia.

What's On Offer

• Casual hourly rates from $30.35 per hour - $54.63 per hour (including penalty rates).
• Great opportunity to gain experience in a high-profile transport project.
• Supportive team environment with potential for future opportunities.

Schedule:

• Min engagement 3 hours
• 8-hour and 10-hour shifts (between 0000 to 2400)
• Penalty rates apply where relevant
• Shift start times can be from 4:00 AM onwards.

Ready to be part of a community-focused project? Apply now and help make a difference in the commuter experience across Melbourne's rail network.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.