Customer Service

HOBAN Recruitment is seeking an enthusiastic Customer Service Officer to provide high-quality, professional service at the first point of contact for residents, community members, and internal staff located in Melton Melbourne. This role involves face-to-face, phone, and email interactions, ensuring accurate information and efficient service delivery.

About the Role

• Deliver exceptional customer service across multiple platforms (counter, phone, email).
• Accurately process payments and perform daily banking and cashiering functions.
• Provide timely and accurate information on services and facilities.
• Record customer requests in corporate systems and maintain confidentiality.
• Assist with administrative systems and continuous improvement initiatives.
• Mentor and guide new team members when required.

Benefits

• Competitive pay rate of $46.99 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• Start date 5 January 2026, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 38 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Work in a supportive and inclusive team environment.
• Opportunity to develop skills in customer service and administration.
• Contribute to a community-focused organisation.

About You

• Ability to multitask and manage competing priorities effectively.
• Strong communication skills, both written and verbal.
• PC literate with sound knowledge of Microsoft applications.
• Experience in high-level customer service and cashiering functions.
• Ability to work well under pressure and as part of a team.
• Current valid driver's licence (Victorian preferred).

Please note you must have FULL WORK RIGHTS in AUSTRALIA for this position.
Applications close ASAP.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.