Bereavement Services - A Career with Purpose

About the Organisation

Make a genuine difference by supporting people through one of life's most difficult experiences. As part of a leading Australian bank's dedicated bereavement contact centre, you'll join a team that values empathy, professionalism, and quality service. This is more than a role-it's an opportunity to build a purposeful career with an organisation committed to your development, wellbeing, and long-term growth.

• Hourly rate: $40.56 + super

• Full-time, temporary position (Monday-Friday, 8.30am-5.30pm)

• Docklands office with hybrid after training

• Start date: mid-January 2026

About the Role

You'll assist families and their estate representatives-including solicitors and branch staff-in finalising the financial matters of a loved one. Your responsibilities will include:

• Providing a high level of customer service with empathy and care

• Closing accounts and updating customer records

• Reviewing wills, death certificates, and other key documents

• Processing banking requests with accuracy and care

• Managing 15-25 calls per day, offering reassurance and clear guidance

• Handling email correspondence and following compliance processes

To set you up for success, you'll receive four weeks of structured training, ongoing coaching, and daily team support.

About You

This role suits someone who is motivated to provide outstanding service and can bring compassion to sensitive conversations. We're looking for individuals who demonstrate:

• Strong communication skills and emotional intelligence

• Ability to build rapport quickly

• Drive to achieve both personal and team goals

• Problem-solving ability with a compassionate approach

• Effective time management and a structured work style

• Ablity to navigate multiple systems maintain case notes

• Previous experience in a similar environment highly valued (collections, claims, complaints)

• Eligible to work 38 hours per week with unlimited working rights in Australia

What's in it for You

• Four weeks of industry-leading training in office

• Hybrid work options available after training

• Ongoing career development and pathways within the banking sector

• A respected organisation that embraces diversity and lives its values

Act now - apply today to begin a career where compassion and professionalism truly make a difference.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.