Customer Service Officer

We're seeking an experienced Customer Service / Site Administrator to provide short-term leave cover at a busy distribution site. This is a hands-on role supporting daily operations across customer service, logistics, and site administration.

Training and a full handover will be provided prior to commencement. There is also potential for the role to extend into a longer-term opportunity for the right candidate.

Key Responsibilities

• Manage customer enquiries via phone and email
• Process and manage orders in SAP, including issue resolution
• Support production scheduling and daily reporting
• Coordinate purchasing and monitor inventory levels
• Liaise with transport providers and manage deliveries
• Provide general reception and administrative support
• Coordinate site access, contractors, and facility needs

About You

• Strong customer service and communication skills
• Experience in a fast-paced operational or logistics environment
• High attention to detail and problem-solving ability
• Confident using systems (SAP experience highly regarded)
• Reliable, organised, and able to work independently

Working Hours

• Monday-Thursday: 7:30am - 4:00pm
• Friday: 6:30am - 3:00pm

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.