Customer Service Representative (Logistics)

Customer Service Representative (Logistics)
Monday to Friday | 6:00am – 2:00pm | Temp to Perm Opportunity
Join a fast-paced logistics operation where you’ll play a key role in keeping customers, warehouse and transport teams connected.
We’re looking for a proactive Customer Service Representative who thrives on coordination, problem-solving and building strong customer relationships. You’ll manage the day-to-day needs of your customers while working closely with warehouse, transport and operations teams to ensure goods move smoothly from receipt through to dispatch.
This is a temp-to-perm opportunity for the right candidate, offering the chance to secure a long-term position within a supportive and established team.
What you’ll be doing

• Act as the key point of contact for your customers, managing day-to-day queries and requirements
• Build strong, long-term customer relationships through responsive and professional communication
• Coordinate orders with warehouse and transport teams to ensure timely delivery
• Monitor order progress and proactively resolve issues before they impact the customer
• Accurately process rates, charges and customer information
• Maintain accurate and up-to-date records within the warehouse management system
• Track service performance and contribute to continuous improvement
• Work closely with warehouse teams, fleet controllers and other operational stakeholders

What you’ll bring

• Previous customer service experience – essential
• Strong attention to detail and a high level of data accuracy
• Confident communication and relationship-building skills
• The ability to prioritise, problem-solve and remain composed in a busy environment
• Intermediate Microsoft Office skills; WMS experience is highly regarded
• A proactive, team-focused approach
• Availability to work Monday to Friday, 6:00am – 2:00pm

Why join?
You’ll join a supportive, team-driven operation where customer service is genuinely connected to the day-to-day running of the business. You’ll have the opportunity to take ownership of your customer relationships, work across multiple areas of the operation and make a visible impact.
You’ll also enjoy consistent Monday-to-Friday hours, and the opportunity to move into a permanent position for the right candidate.
Apply now with your current resume.



At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.