Internal Review Officer

We're seeking a motivated and detail-oriented APS5 level Internal Review Officer to join a dynamic team delivering high-quality decision review services within a government agency. This full-time, in-office role based in Colac, Vic is ideal for individuals who thrive in a fast-paced environment and are passionate about fairness, compliance, and service improvement.

As a key member of the internal review team, you'll play a vital role in assessing and reviewing decisions, ensuring they align with legislative and policy frameworks, and supporting continuous improvement in service delivery.

Key Responsibilities

• Managing a caseload of internal review requests
• Conducting evidence-based assessments and preparing recommendations
• Liaising with individuals and stakeholders to gather relevant information
• Communicating decisions clearly and professionally
• Monitoring timeframes and ensuring timely resolution of cases
• Supporting quality improvement initiatives and reporting
• Contributing to team collaboration and knowledge sharing

What We're Looking For

• Strong analytical and decision-making skills
• Excellent written and verbal communication abilities
• Empathy and professionalism in handling sensitive matters
• Ability to manage multiple priorities and meet deadlines
• Adaptability in a dynamic, policy-driven environment
• Experience with Microsoft Office and case management systems is desirable

Why Apply?

• Be part of a purpose-driven team supporting meaningful outcomes
• Work in a collaborative, inclusive, and supportive environment
• Opportunities for professional development and career growth

How to Apply

If you're ready to make a difference and meet the criteria above, we'd love to hear from you. Submit your application today and help us deliver fair and transparent outcomes for those who need it most.

Please note you MUST be an Australian Citizen to apply.

Applications close: Midday, 6th of November.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding and thank you for your interest in this opportunity.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.