Casual Event Contact Centre Operator – Onsite

Casual Event Contact Centre Operator – Onsite Location: Ascot Vale
Work Type: Casual

About Us At HOBAN Recruitment, we connect great people with exciting opportunities. We're looking for customer-focused Call Centre Operators to join our casual team, providing exceptional support to customers during major events and service operations across Melbourne.

The Opportunity If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. As a Casual Call Centre Operator, you'll be the first point of contact for customers, providing accurate information, handling enquiries professionally, and delivering outstanding service over the phone and through digital communication channels.

Your Role Will Include

• Assisting customers with Melbourne Royal Show, event and ticketing enquiries via phone
• Providing accurate information, ticketing guidance, and exceptional customer service
• Managing a high volume of inbound calls in a professional, courteous, and efficient manner
• Recording customer interactions and updating information accurately across internal systems
• Resolving customer enquiries or escalating complex issues where required
• Creating a positive and seamless experience for every customer

Why Join Us

• Flexible casual shifts to suit your availability
• Competitive hourly rates
• Ongoing opportunities to work across major projects and events
• Comprehensive training and support
• A friendly, collaborative team environment
• Convenient Melbourne-based locations

What We're Looking For

• Previous call center experience is essential
• Must be 18 years or older
• Excellent verbal communication and customer service skills
• Strong problem-solving abilities with the confidence to manage high call volumes
• Ability to remain calm, patient, and professional in a fast-paced environment
• Strong computer literacy and the ability to navigate multiple systems
• Full availability to work across the Pre Show from 07 September 2026 and During Melbourne Royal Show period: Thursday 24 September – Sunday 4 October 2026
• Reliable, punctual, and able to work flexible hours, including weekends
• A positive attitude and the ability to work both independently and as part of a team

Ready to Apply? Submit your resume along with a short cover letter outlining why you'd be a great fit for this role. Please note that only shortlisted applicants will be contacted.

To Succeed in This Role, You'll Bring

• A genuine passion for delivering outstanding customer service
• Excellent problem-solving and communication skills
• Professional presentation and a positive attitude
• Strong attention to detail and accuracy
• A reliable work ethic and commitment to teamwork

Join HOBAN Recruitment and become part of a team that delivers exceptional customer experiences across some of Melbourne's most exciting projects and events.


At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.