Japanese-Speaking Managed Service or Pre-Sales –IT Solution provider

Japanese-Speaking Managed Service or Pre-Sales –IT Solution provider 

Position Overview 
We are seeking a Japanese-speaking customer-oriented Managed Service or Presales Engineer to support our sales team through customer engagement, requirements gathering, solution design, technical proposals, and pricing support.  
This position is ideal for professionals who can understand customer requirements, translate them into clear technical solutions, and communicate effectively with both technical and non-technical stakeholders. 

• Full time Perm 
• Sydney CBD 
• Hybrid working environment 
• Depends on your background and experience 

Key Responsibilities 

• Collaborate with Sales and Engineering teams to design, price, and propose IT solutions tailored to customer needs. 
• Participate in customer meetings (online and onsite) to gather requirements and present technical proposals. 
• Prepare and deliver documentation including Scope of Work, licensing requirements, and cost estimates. 
• Manage or support the presales process from initial customer engagement through solution design, proposal development, pricing, and handover to the implementation team. 
• Assist create and maintain solution designs, technical proposals, Scope of Work documentation, and handover materials for internal teams and customers. 
• Provide timely reporting and escalate issues to management as needed. 

Required Skills and Experience 

• A few years of experience in a presales or solution engineering role or Managed service role with direct customer engagement. 
• understanding of networking concepts and technologies, with knowledge and experience equivalent to the Cisco Certified Network Associate (CCNA) level. 
• Presales and solution design experience across several of the following areas is preferred but not mandatory 
• Knowledge of Enterprise networking solutions, including LAN, WAN, Wi-Fi, routing, switching, and network security is ideal 
• Knowledge of major cloud services, particularly Microsoft 365, including services such as Exchange Online and Intune 
• Cloud-based cybersecurity solutions, including major SASE, EDR, MDR, firewall, and endpoint security offerings, such as Cato Networks and CrowdStrike is ideal but not necessary 
• Excellent communication skills, both verbal and written. 
• Strong documentation and presentation skills. 
• Ability to manage multiple tasks and projects simultaneously. 
• Team-oriented mindset with a proactive approach to collaboration and knowledge sharing. 
• Eagerness to learn and adapt to new technologies and customer needs. 

Language Skills 

• Business-level proficiency in both Japanese and English, including the ability to conduct customer meetings, gather technical requirements, explain solutions, and prepare business and technical documentation in both languages. 
• The ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders is essential. 

career@ssb.hobn.com.au, 02 9978 1750


At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.