Air & Sea freight operator assistant

We are partnering with an established logistics company seeking a motivated professional to join their Air and Sea Freight Operations team in northern suburbs of Melbourne. This is an exciting opportunity to gain hands-on experience across import and export operations, working with a highly respected and well-established organisation.

About the Role:
As an Air & Sea Freight Operator Assistant, you will support the operations team with administrative and operational tasks, including shipment coordination, documentation, invoicing, and data entry in freight management systems. You will liaise with clients, suppliers, shipping lines, airlines, and internal teams to ensure smooth day-to-day operations of both air and sea freight imports and exports. Tghe office is located in the northern suburbs of Melbourne approx 10km away from the CBD.

Key Responsibilities:

• Provide clerical and operational support to the air and sea freight teams

• Input data into Cargowise systems and ensure all shipment processes are followed

• Make export airline and shipping line bookings, and maintain airline/line rates and charges

• Track and follow up on import and export shipments

• Generate client reports with estimated and confirmed delivery dates

• Process customer invoices and supplier/creditor invoices accurately and promptly

• Assist with warehouse operations and transport arrangements as required

• Maintain and update customer and airline/shipping line databases, including aviation and shipping security listings

• Answer calls professionally and liaise with clients, suppliers, and authorities

• Support branch teams, including sales and customer service

What We're Looking For:

• 2-3 years' experience in a relevant freight forwarding role (air or sea; more experience considered)

• Experience with air and/or sea import OR ecport documentation

• Strong organizational, administration, and interpersonal skills

• Exceptional attention to detail and accuracy

• Experience with Cargowise or willingness to learn

• Ability to work independently and collaboratively as part of a team

• Excellent customer service and communication skills

Work Days & Hours:

• Monday to Friday, starting from 8:30am

Start Date:

• Immediate preferred; flexible for the right candidate

Why You'll Love Working Here:

• Join a trusted, reputable freight forwarding company with a strong support

• Full-time, permanent role with career development opportunities

• Collaborative and supportive team environment

• Stable long-term career path with mentoring and growth opportunities

Applications:
Applications are reviewed on a rolling basis, so early submissions are encouraged.

If you are proactive, detail-oriented, and passionate about freight operations, this is the perfect opportunity to grow your career and make a real impact in air and sea logistics.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.