Client-Facing Parabroker | Established Mortgage Business | Melbourne

Melbourne | Full-Time | $80,000 - $110,000 + Super | Career Growth Opportunity

An established mortgage brokerage with over 20 years of success is experiencing significant business growth and is looking to welcome an experienced Client-Facing Parabroker to their expanding team.

With a strong pipeline of quality leads and an excellent reputation in the industry, this is an exciting opportunity to join a high-performing business where you'll work closely with brokers, clients, and lenders while being supported by an experienced team and offshore processing support.

The Role

As a Client-Facing Parabroker, you will play a key role in supporting the lending process from application through to settlement. You'll be the main point of contact for clients throughout their journey, ensuring a smooth and efficient experience.

Key Responsibilities

• Support brokers throughout the end-to-end loan application process.

• Liaise directly with clients, lenders, and other stakeholders.

• Prepare and manage loan documentation.

• Monitor applications and proactively progress files to settlement.

• Work collaboratively with offshore processing support.

• Provide exceptional customer service and regular client updates.

• Maintain accurate records using the business CRM system.

About You

To be successful in this role, you will have:

• Previous experience as a Parabroker, Lending Support Officer, Loan Processor, Credit Analyst, or a similar role within the mortgage industry.

• Confidence communicating directly with clients and lenders.

• Excellent written and verbal communication skills.

• Strong organisational skills with the ability to manage multiple applications simultaneously.

• High attention to detail and a proactive approach to problem-solving.

• Experience with Connective or Nexus CRM (highly regarded).

What's On Offer

• Salary of $80,000 - $110,000 + Super, depending on experience.

• Join a well-established brokerage with over two decades of success.

• Consistent workflow and a growing client base.

• Offshore processing support, allowing you to focus on client relationships and file progression.

• Supportive, collaborative, and high-performing team culture.

• Genuine career development opportunities.

• Flexible work arrangements available following a successful onboarding period and achievement of KPIs.

• A business that values autonomy, trust, and professional growth without micromanagement.

If you're looking to join a respected mortgage business where your experience will be valued and your career can continue to grow, we'd love to hear from you.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.