Customer Relationship Consultant

We are partnering with a large, well established professional services organisation seeking talented and driven individuals to join their high performing Adelaide CBD team.

The Opportunity

Working in a busy, telephone based environment, you'll manage an existing portfolio of clients with a focus on customer relationship management, renewals and retention.

You'll take ownership of your assigned client base, regularly reviewing client needs, recommending updated solutions and identifying opportunities to strengthen and grow relationships over time. Client portfolios are refreshed regularly, providing clear ownership while being well supported by your team and leadership.

This is an ideal opportunity for someone seeking a professional role with clear expectations, strong training, and genuine development pathways within a reputable, people focused organisation.

Key Responsibilities

• Managing relationships with existing clients via telephone
• Handling renewals and ongoing client enquiries
• Reviewing client needs and recommending updates or improvements
• Identifying opportunities to grow and strengthen accounts
• Working to structured activity and performance targets
• Collaborating closely with teammates and team leaders

About You

Our client values attitude, potential and willingness to learn over specific industry experience.

You'll ideally bring:

• Confidence communicating with clients over the telephone
• Strong interpersonal and active listening skills
• A proactive, organised and adaptable approach
• Comfort working to KPIs and performance targets
• A collaborative, team focused mindset
• Completion of Year 12 (or equivalent) as a minimum

Relevant backgrounds may include:

• Retail or hospitality (sales focused roles)
• Call centre or customer service environments
• Banking, finance or professional services
• Office administration or client support roles

Applicants must have full Australian or New Zealand working rights.

Training, Development & Career Growth

You'll be supported with:

• Structured onboarding and comprehensive training
• Ongoing mentoring, coaching and regular feedback
• Full support to complete a recognised professional qualification
• Clear long term career pathways across multiple teams within the wider business

What's On Offer

• Competitive remuneration package
• Professional corporate office environment
• Flexible working options available after initial training period
• Employee benefits and discount programs
• Regular social events and a collaborative, inclusive team culture

Additional Information

• Full onsite attendance is required initially to support training and development
• Professional presentation and communication standards apply
• Employment is subject to reference and background checks
• Start dates available as soon as onboarding requirements are completed

Apply now with your resume and covering letter explaining your interest in the role (PDF preferred) via the link. For a confidential chat call 08 8198 8500 and ask for Callum or Joanna.