Operations Coordinator

Join a leading Australian biotechnology organisation delivering innovative tissue and regenerative medicine products to healthcare providers across Australia and internationally.

We are seeking a highly organised and detail-focused Clinical Booking Coordinator to coordinate customer orders, manage clinical bookings and ensure specialised tissue products are accurately allocated and delivered to hospitals and surgeons when required.

Location: Frenchs Forest, NSW

About the RoleAs the Clinical Booking Coordinator, you will be responsible for accurately processing and coordinating customer orders within NetSuite, including the allocation of soft tissue and other technically complex allografts.
Working closely with hospitals, surgeons, sales agents, customer service, logistics and clinical teams, you will manage time-sensitive bookings, urgent shipments and technical product requirements.

Key Responsibilities

• Process clinical bookings and customer orders accurately within NetSuite
• Allocate specialised allografts according to surgeon requirements, product availability and business procedures
• Interpret product codes, graft types, sizing requirements and kit configurations
• Prepare order confirmations and maintain clinical booking calendars
• Contact hospitals to confirm the availability of consigned grafts for upcoming procedures
• Coordinate urgent and same-day shipments with logistics teams and courier partners
• Respond to enquiries relating to orders, products, returns and availability
• Liaise with hospitals, surgeons, sales agents and internal teams to ensure seamless order fulfilment
• Maintain accurate customer, hospital and surgeon records
• Upload and attach all required documentation within NetSuite
• Complete and update new surgeon and hospital documentation

About YouYou are customer-focused, highly accurate and confident managing multiple priorities in a fast-paced, time-sensitive environment. You will bring a proactive approach to problem-solving and enjoy collaborating across clinical, customer service, logistics and operational teams.

Ideally, you will have:

• One to three years’ experience in order management, customer service or operations support
• Experience within medical devices, healthcare, biotechnology, pharmaceuticals or another technical product environment
• Strong attention to detail and a high level of data-entry accuracy
• Confidence liaising with hospitals, healthcare professionals and internal stakeholders
• The ability to manage competing priorities and respond effectively to urgent requests
• Experience using NetSuite or a similar ERP system

Why Apply?This is an excellent opportunity to build a specialised career within healthcare operations while contributing to the delivery of products that support important clinical procedures.

Apply today to be considered.



At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.