Customer Service

HOBAN Recruitment is recruiting for the role of Retail Sales Assistant on behalf of our client, located in Campbell, ACT.
This is an exciting opportunity to combine your passion for customer service and Australian history while contributing to one of the nation's most respected institutions.

About the Role

As a Retail Sales Assistant, you'll be the welcoming face of the organisation-helping visitors find meaningful keepsakes and learn about Australia's military history. Working within a high-performing retail team, you'll ensure a first-class customer experience across both in-store and online environments.

Key responsibilities include:

• Delivering exceptional customer service and building rapport with visitors.
  
• Meeting and exceeding sales targets through strong product knowledge and promotional selling.
  
• Assisting with stock control, replenishment, and visual merchandising.
  
• Maintaining a professional and welcoming shop environment.
  
• Processing sales using POS systems, handling cash, EFTPOS, and completing reconciliations.
  

Benefits

• Competitive pay: $32.31 per hour, plus applicable Sunday and public holiday rates.
  
• Work in a nationally significant cultural institution.
  
• Be part of a friendly and dedicated retail team.
  
• Opportunity to learn about Australian military history and engage with visitors from all walks of life.
  

About You

You're an enthusiastic, customer-focused professional with a passion for providing high-quality service. You take pride in your presentation, enjoy working in a team, and thrive in a busy environment.

To be successful, you will have:

• Proven experience in retail or customer service, with a focus on exceeding expectations.
  
• Strong POS and cash-handling skills, with excellent attention to detail.
  
• Ability to multitask and maintain composure under pressure.
  
• A flexible, reliable approach to work, including availability on weekends.
  
• (Desirable) Knowledge or interest in Australian military history and visual merchandising.
  
• Please note, you must be an AUSTRALIAN CITIZEN to work for federal government.

Join a team that helps Australians connect with their history while delivering memorable customer experiences every day.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.