Customer Service Representative

Are you passionate about delivering exceptional service and ready to become the go-to person for customer support in a fast-paced logistics and transport environment? Do you speak Mandarin? Join our client in Yennora and play a key role in ensuring smooth operations and outstanding customer experiences.

What You'll Be Doing:

• Building and maintaining strong customer relationships through consistent communication
• Responding to customer enquiries and resolving or escalating issues as required

• Coordinating transport, warehouse activities, and ensuring timely delivery updates
• Ensuring all transport and warehouse documentation meets compliance requirements
• Processing orders, stock transfers, and billing in line with operational procedures
• Preparing KPI reports and maintaining accurate customer records
• Liaising with internal teams to ensure seamless service delivery
• Assisting with stocktakes, customer visits, and general operational tasks
• Following WHS, Quality, and Chain of Responsibility policies and procedures

What We're Looking For:

• Fluent in Mandarin
• Previous customer service experience (logistics/transport industry highly regarded)
• Strong communication and interpersonal skills
• A proactive, team-oriented attitude with a focus on problem-solving
• Experience handling customer complaints and conflict resolution
• Familiarity with warehouse management systems (desirable)
• Intermediate Microsoft Office skills, particularly Outlook and Excel
• High attention to detail and ability to manage multiple tasks

Benefits working with HOBAN:

• Weekly Pay + Super + potential for overtime
• On the job training provided - upskilling opportunities
• Safe working environments
• Supportive staff and consultants
• Work close to home
• Parking onsite

If you are interested in the above, "Apply Now"

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.