Customer Service Team Lead

Customer Service Team Lead - Maternity Leave Cover (10-12 Months)

Location: Perth Airport - $44.44 p/h + Super
Hours: Monday to Friday
Industry: Transport & Logistics

Are you a natural leader with a passion for delivering exceptional customer experiences? We're looking for a Customer Service Team Lead to join our team on a 10-12 month maternity leave assignment.

What you'll do:

• Lead and coach a team of 3+ high-performing Customer Service Officers
• Plan, prioritise, and delegate tasks to ensure smooth operations and cost-effective service delivery
• Handle complex and escalated customer issues with professionalism
• Collaborate across Account Management, New Business, and Operations to meet customer needs
• Drive team performance against KPIs, ticket resolution, and CRM data integrity
• Encourage continuous improvement and team feedback
• Manage recruitment, training, 1:1s, performance reviews, and succession planning
• Ensure team cross-training for flexibility across customer service functions
• Prepare and deliver daily reports on KPIs, tickets, and discrepancies

What you'll bring:

• Proven leadership experience
• Strong background in customer service
• Understanding of the transport industry
• Excellent communication skills via phone and email
• Experience with CRM systems and Microsoft Office
• Ability to manage priorities and lead a motivated team

Why join us?

• Be part of a collaborative, supportive team
• Opportunity to lead and make an impact during a key period
• Competitive salary and benefits

Apply now and take the lead in delivering outstanding customer service!

📧 APPLY with your CV today -please note only suitably qualified candidates will be contacted.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.