Customer Service Officer

Student Customer Service Officers

Are you a confident communicator who thrives in a fast-paced environment? Love helping others and being part of something meaningful? We're looking for motivated and friendly Student Customer Service Officers to join a dynamic university team in Hawthorn on a casual basis!

Position Type: Casual (approx. 3 shifts per week)
Location: Hawthorn (University Campus)
Pay Rate: $39.75 per hour + super
Training Starts: Tuesday 16th June
Role Duration: Approximately 3 months

What's In It For You?

• Step into a fast-paced and student-focused role where no two days are the same!

• Build your professional skills across customer service, administration, and library services.

• Gain valuable university-sector experience while supporting a diverse student community.

• Work alongside a friendly and supportive team that loves what they do!

What You'll Be Doing:

• Deliver top-notch customer service via face-to-face, phone, email, and live chat.

• Support student and library services: enrolments, ID cards, payments, equipment bookings, and more.

• Maintain accurate student records, ensure government compliance, and assist with applications.

• Collaborate with team members and contribute to exciting projects when required.

You'll Need To Have:

• A relevant diploma/certificate qualification with experience in customer service or admin.

• Excellent communication skills and a friendly, helpful attitude.

• Ability to multitask and stay organised in a busy, team-oriented environment.

• Sound computer literacy and willingness to learn new systems.

• A valid Employee Working With Children Check (or willingness to obtain one before starting).

Shortlisted candidates will be required to attend an in-person assessment centre at HOBAN's CBD office on Tuesday 19th May.

Don't wait - training kicks off on Tuesday 16th June.

Apply now to kickstart your next opportunity in a vibrant campus setting and make a difference in students' lives!

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.