Customer Service Administrator - Expressions of Interest

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and customer-centric environment? HOBAN Recruitment are currently seeking expressions of interest for multiple positions across Melbourne CBD and North-West suburbs.

Benefits of applying with HOBAN

• Competitive Remuneration
• Weekly Pay
• Flexible working arrangements available*
• Hear about suitable opportunities as they arise

Key Responsibilities

• Handling inbound customer inquiries via phone, email, and live chat.
• Providing accurate information about products/services.
• Resolving customer issues promptly while maintaining a positive, empathetic, and professional attitude.
• Escalating complex issues to the appropriate department for resolution.
• Processing customer orders, maintaining customer records in the database
• Administrative duties such as appointment scheduling, ordering office supplies, raising purchase orders, compliance and record keeping
  
  

About You

• Proven experience in a customer service role or related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a team environment
• Experience with Microsoft Office Suite and CRM advantageous
  
  

If you are interested in hearing about roles like this and you meet the above criteria, please apply with your current CV.

Please note that only suitable candidates will be contacted.

*Flexible arrangements depending on position.

Reference: ​​​​​​​BBBH301911

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.