We are on the lookout for a seasoned Logistics/Warehouse Account Manager to join a prestigious international retail giant in the warehouse/logistics sector. This renowned brand, located in a state-of-the-art facility in Moorabbin, is a leader in providing consumer goods through a massive retail presence.

As the Logistics/Warehouse Account Manager, you will play a pivotal role in overseeing the seamless operations of the warehouse while serving as the primary point of contact for their client's valued customers. This is a fantastic opportunity to join a globally recognized brand and take your career to the next level by managing and optimizing key logistics functions within an innovative and dynamic environment.

If you're a highly experienced professional with a strong background in warehouse operations and client management, we would love to hear from you!

Role Responsibilities:

In this dynamic and multifaceted role, you will lead the daily administrative and warehouse teams to meet our key performance indicators (KPIs).

• Maintain high-level customer relations while ensuring top-notch service.
• Generate daily, weekly, and monthly KPI reports.
• Optimize warehouse operations.
• Keep the customer updated on operational developments.
• Assist admin and operational teams with customer claims and inquiries.
• Monitor the progress of inbound and outbound operations.
• Coordinate with forwarders for import/export activities.
• Ensure high standards of safety, equipment reliability, workflow, cleanliness, and administrative compliance.
• Prepare and review monthly management reports, including profit and loss statements.
• Manage subcontractors and negotiate ongoing contracts.

About You:

• Relevant experience in warehousing and transport/logistics.
• A customer-centric approach that ensures top-level service delivery.
• Understanding of supply chain processes with experience in warehousing and/or transport/logistics.
• Proven ability to resolve customer issues and conflicts swiftly and effectively.
• Strong administrative, organizational, and communication skills.
• Proficiency in Microsoft Office.
• Essential experience in people management.
• Full working rights in Australia

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.