Project Specialist

Project Specialist -Fin Tech

• Hybrid Working arrangements
• Sydney CBD
• Japanese speaker has advantage

The Project Specialist involves learning product in depth, implementing various initiatives, and liaising with clients, stakeholders and/or Product Managers to ensure the correct documentation of requirements. They will configure products or features, coordinate with multiple teams to run campaigns or execute projects, create instructional content, design new processes, act as a gatekeeper for specific features, and ensure proper usage across teams.

Key Responsibilities:

• Product Knowledge: Learn and understand the product thoroughly to provide accurate information and support.
• Stay updated on new features and improvements.
• Requirement Documentation: Liaise with clients, Stakeholders and Product Managers to understand and document requirements accurately.
• Translate client and internal requirements into actionable tasks.
• Product Configuration: Configure products or features based on documented requirements.
• Ensure configurations meet client expectations and are aligned with company standards.
• Campaign and Project Coordination: Coordinate with multiple teams to run campaigns and execute projects effectively.
• Ensure timely and accurate implementation of initiatives
• Content Creation: Create videos, user guides, and other instructional materials to assist users.
• Develop clear and concise documentation to support product usage and implementation.
• Process Design: Design new processes based on existing features to improve efficiency and effectiveness.
• Implement best practices for process design and improvement.
• Feature Gatekeeping: Act as a gatekeeper for specific features to ensure they are used correctly.
• Monitor feature usage and provide feedback or training as needed.
• Team Collaboration: Work closely with various teams to ensure cohesive and coordinated efforts.
• Facilitate communication and collaboration between teams to achieve common goals.

Requirements:

• Experience in a similar role, preferably within the Fintech industry.
• Japanese language speaker has advantage but not mandatory
• Experience in Agile teams, familiar with Scrum and Kanban
• Strong understanding of software applications and project and product management.
• Excellent communication and interpersonal skills.
• Ability to create clear and comprehensive documentation and instructional materials.
• Experience in coordinating projects and working with cross-functional teams.
• Experience with product configuration and implementation.
• Proficiency in creating instructional videos and user guides.
• Familiarity with process design and improvement methodologies.
• Strong problem-solving skills and the ability to think analytically.
• Prefer PR, Partner visa and citizenship, but if you have full working rights for more than 9 months such as graduate visa also acceptable
• Working experience with Trading Platforms (Digital Options / CFD / Forex) is plus but not necessary

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.