APS 4 Planner

If you're passionate about delivering high-quality services and making a tangible impact within a dynamic government environment, we want to hear from you! This is an exciting opportunity to contribute to a Federal Government Agency and assist in supporting individuals and communities through a range of essential services.

We are seeking a dedicated and motivated APS4 Planner to join our team. In this role, you will play an integral part in supporting service delivery, resolving complex inquiries, and contributing to the effective management of participant plans, all while working within a legislative and regulatory framework.

Role Details

• Role Type: Temporary
• Salary: APS4 Equivalent + Superannuation
• Location: Brisbane, flexible
• Start: ASAP, pending interview and pre-employment checks

About the Role

As an APS4 Planner, you will be responsible for providing operational and administrative support in the area of service delivery. You will assist in the planning process, gather information from stakeholders, and make evidence-based decisions to help improve outcomes for individuals and communities. This role involves interacting with internal and external stakeholders, resolving complex queries, and ensuring smooth and efficient service delivery in line with policy and procedure.

In addition, the role requires you to work closely with participants and their representatives to identify appropriate support services, while adhering to legislative requirements and contributing to key performance indicators.

Key Responsibilities:

• Gather and assess information from participants and stakeholders to assist in high-quality planning and decision-making.
• Use established policies, guidelines, and legislation to make funding decisions regarding participant plans.
• Work collaboratively with participants and their representatives to identify current and future support needs, while leveraging informal, mainstream, and community resources.
• Liaise with key stakeholders to deliver services and resolve participant-related issues.
• Address complaints and concerns related to participant plans, ensuring timely and efficient resolution.
• Complete administrative tasks, including data entry, ensuring accurate records and documentation.
• Contribute to achieving performance targets and key outcomes as defined by the agency.

About You

To be successful in this role, you will have:

• A solid understanding of policy, procedures, and practices relating to service delivery in a government context.
• Excellent communication and stakeholder engagement skills, with the ability to handle complex inquiries and provide clear advice.
• Strong organisational skills and the ability to manage competing priorities effectively.
• A proactive approach to problem-solving, with a focus on achieving positive outcomes.
• The ability to work independently, while also contributing as part of a dynamic team.

Key Skills & Attributes:

• Service Delivery Knowledge: Understanding of service delivery processes within a government setting.
• Stakeholder Engagement: Ability to build and maintain effective working relationships with internal and external stakeholders.
• Attention to Detail: Ensuring accuracy and completeness in all aspects of service delivery and documentation.
• Adaptability: Ability to manage change and adjust to new processes or service priorities.
• Communication: Strong written and verbal communication skills, with the ability to articulate complex information clearly and concisely.

Eligibility Requirements:

• Australian Citizenship is required.
• Pre-Engagement Check: All employees must undergo a mandatory security screening process.

This is a fantastic opportunity to contribute to a high-impact area within a Federal Government Agency. If you're passionate about making a difference and are eager to be part of a supportive and collaborative team, we would love to hear from you!

Applications close: 30th March - Only shortlisted candidates will be contacted. APPLY NOW!

Please Note: Only Australian Citizens can be considered for this position.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.