Customer Care Centre Officers

Salary: SAW2 $36.36 per hour (inclusive of casual loading)
Capacity: Full-time
Assignment Duration: 13th January 2024 - 3 months (start date non-negotiable)

Deliver world-class customer service to customers across various channels by providing accurate, timely information and ensuring first-contact resolution.

Key Responsibilities

• Provide accurate, timely, and high-quality responses to customer inquiries.
• Resolve issues at first contact and promote SA Water initiatives.
• Meet or exceed Key Performance Indicators (KPIs) in roster adherence, quality assessments, and average handling time.
• Handle customer inquiries across multiple channels, including phone, face-to-face, webchat, and written correspondence.
• Identify and suggest opportunities for process enhancements.
• Support change initiatives with a positive and adaptive attitude.

Required Skills and Qualifications

Essential:

• Strong customer service focus with excellent verbal and written communication skills.
• Ability to work collaboratively within a team and contribute positively.
• High attention to detail with accurate data entry skills, even under pressure.

Desirable:

• Strong problem-solving skills with the capacity to analyse and prioritise tasks.
• Proficiency in desktop applications and databases.
• Effective negotiation, comprehension, and retention abilities.

Special Conditions

• Flexible working hours, including some after-hours shifts.
• Medical clearances and relevant immunizations as per role requirements.
• Criminal police checks, traffic checks, and other relevant clearance checks.
• Participation in a roster spanning 6:00 AM - 6:00 PM.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.