Japanese-Speaking Client Services Manager

Japanese-Speaking Client Services Manager

• Tokyo location job-need to relocate Tokyo!
• Work with creative multi-national team

The company is a creative agency specializing in branding, marketing, and design, with a focus on helping businesses connect with global audiences. They provide services such as brand strategy, content creation, digital campaigns, and visual storytelling to effectively convey a company's message. Their goal is to craft impactful and culturally relevant solutions that resonate across diverse markets.
Your primary responsibilities are to ensure client satisfaction and retention by acting as primary point of contact for allocated clients and fostering strong relationships and delivery of services effectively.
Ongoing Responsibilities: Responsible for identifying opportunities for upselling or cross-selling services to enhance client engagement and drive business growth

Responsibilities & skills
Client Relationship Management

Project & Financial Management

Identify potential issues early and implement strategies to address them before they escalate.

Track project expenses and identify opportunities for cost savings.

General

- Understand and adhere to company best practices
- Seeks guidance and opportunity for career development.
- Aid management in training and direction of new staff, instructing them in understanding company systems and frequently used applications.
- Monitor and analyse project profitability, coordinate invoicing and billing, including daily bookkeeping duties.
- On a day-to-day basis, support the smooth running of the office with general administrative duties as required.

Qualifications/Requirements:

• 1-2 years of similar experience
• Proficiency in both English and Japanese language
• Strong communication skills
• Able to relocate to Tokyo

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.