Customer Service and Logistic Assistant-Hose product

Customer Service and Logistic Assistant-Hose product

• Location Blacktown
• Join a Friendly & Dedicated Team

About the Company

A leading manufacturer and distributor of thermoplastic and rubber hose products, couplings, and firefighting equipment, this organisation has been a trusted name in the Australian industrial market for over three decades. With a strong presence in Australia and the Oceania region, this well-established organisation has been a key player in the industry for over three decades. With multiple brands under its name, the company continues to expand across the Oceania region, striving for long-term growth and innovation.

Role Overview

We are looking for a Customer Service & Logistics Assistant to join our team. This role involves handling customer inquiries, processing orders, and coordinating logistics to ensure efficient delivery.

Key Responsibilities

Customer Service

• Respond to customer inquiries, provide pricing, and prepare quotations.
• Inform customers about stock availability and lead times.
• Follow up on customer inquiries and ensure timely responses.
• Process customer orders and issue invoices and packing lists.
• Provide shipment details to customers and ensure smooth delivery.
• Follow up on payments to ensure timely collection.
• Assist in organising exhibitions and marketing activities.
• Register new customers in the system.
• Perform ad-hoc customer service tasks as needed.

Logistics

• Coordinate with the warehouse to ensure proper supply of goods.
• Organise collections, issue invoices, and provide packing lists.
• Liaise with freight forwarders to ensure timely delivery and avoid delays.
• Manage purchase orders with group companies and third-party suppliers.
• Assist with physical inventory checks (twice a year in June & December).
• Handle ad-hoc logistics tasks as required.

Requirements

✔ Experience in hose & fittings, industrial, or hydraulics industries is preferred

✔ Excellent communication and interpersonal skills
✔ Strong attention to detail and organisational skills
✔ Positive attitude and strong work ethic
✔ Customer-focused mindset
✔ Proficiency in Microsoft Office (Outlook, Word, Excel, etc.)

If you are a motivated and detail-oriented individual looking for a dynamic role in customer service and logistics, we'd love to hear from you!

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.