Japanese-Speaking Customer Support Specialist

Japanese-Speaking Customer Support Specialist

• Full-time position in Adelaide, SA
• Comprehensive on-the-job training provided
• Graduate Visa holders are welcome to apply
• Visa support is considered for level 2 support candidate

Company Description
As the first point of contact, you will support existing customers with technical and accounting issues, providing software solutions to resolve specific IT challenges. You'll work closely with the customer support and sales teams to deliver exceptional customer service. The ideal candidate will have IT experience in Japan and strong client relationship skills. Join a growing company and become part of a team that offers excellent career opportunities.
Job Description

• Provide technical and accounting support to clients via phone and ticketing system.
• Identify client needs and offer tailored solutions to improve business efficiency
• Collaborate with second-level support and sales teams to ensure excellent service
• Use diagnostic tools and test equipment for problem-solving
• Thoroughly investigate to provide concrete solutions by using all available resources.
• Ensure clients fully understand the technical aspects of our products

Independently applies technical expertise and problem-solving skills to resolve basic technical issues
Qualifications

• Business level fluency in Japanese and English
• Experience working in a customer service role, providing support over the phone and by email
• Have basic technical understanding of software product to be able to uncover the customer problem
• Demonstrate excellent troubleshooting skills and able to multitask and work under pressure
• Ability to adapt quickly to new and updated software and processes
• Initiative, problem-solving skills, and determination to offer realistic solutions to our client
• Qualifications in the field of IT or other relevant vocational education is advantageous
• Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
• If you do not have PR, Graduate Visa holder who have at least 1 year working rights to cover probation period
• Visa support available for level 2 customer support experience person.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.